What SEBI asks, verbatim
Details of instances of product recalls on account of safety issues
Number and reasons for: Voluntary recalls, Forced recalls.
Quoted from the SEBI BRSR Format as amended March 2025, with measurement guidance from the ICAI Background Material on BRSR, Revised Edition 2024, page 152.
In plain English
The report asks for a list of all product recalls that happened because of safety problems. It wants the number of recalls and the reasons for each, split into voluntary recalls and forced recalls. Companies usually find this info in their quality‑control or product‑safety records.
What a complete, assurance-ready answer contains
A complete, assurance‑ready answer lists every recall event in the reporting period, distinguishing voluntary from forced recalls, and provides the total number of units affected and the specific safety issue that triggered each recall. It includes a brief narrative for each event, the corrective actions taken, and the time taken to resolve the issue, with supporting documentation such as recall notices and regulatory filings. A common gap is omitting the exact recall classification (voluntary vs forced) or failing to link each recall to the specific product batch or serial number.
Describes the completeness and granularity an assurer expects. No company figures are named.
Where the data comes from
Usually found in complaints and product records. Forward to your Customer service or Legal team.
Much of what BRSR asks for already exists in filings the company makes elsewhere, such as Pollution Control Board consents, PAT returns, hazardous-waste manifests and EPR registrations. The free gap analysis cross-references those filings against all 108 fields and shows which are already covered.
Frequently asked questions
What does BRSR P9-E4 ask for?
The report asks for a list of all product recalls that happened because of safety problems. It wants the number of recalls and the reasons for each, split into voluntary recalls and forced recalls. Companies usually find this info in their quality‑control or product‑safety records.
Is BRSR P9-E4 an Essential or a Leadership indicator?
P9-E4 is an Essential indicator, so it is mandatory for every BRSR filer. It sits under Principle 9, Consumer Responsibility.
Who inside the company holds the data for P9-E4?
Customer service / Legal. Usually found in complaints and product records. Forward to your Customer service or Legal team.
What unit does P9-E4 use?
count + narrative. Reporting in the wrong unit, or switching the denominator of an intensity ratio between years, is one of the more common reasons a figure has to be restated.
What does a complete answer to P9-E4 look like?
A complete, assurance‑ready answer lists every recall event in the reporting period, distinguishing voluntary from forced recalls, and provides the total number of units affected and the specific safety issue that triggered each recall. It includes a brief narrative for each event, the corrective actions taken, and the time taken to resolve the issue, with supporting documentation such as recall notices and regulatory filings. A common gap is omitting the exact recall classification (voluntary vs forced) or failing to link each recall to the specific product batch or serial number.
Other disclosures under Principle 9
How you receive and respond to consumer complaints and feedback (mechanism)
% of turnover from products carrying info on environmental / social parameters and safe use
Consumer complaints by type (data privacy, advertising, cyber-security, quality, etc.)
Do you have a cyber-security / data-privacy policy? (Yes/No + web link)
Corrective actions on advertising, cyber-security / privacy, recalls, or regulator penalties
Data breaches this year (number, % involving personal data, impact)
See P9-E4 against a real client
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