What SEBI asks, verbatim
Channels / platforms where information on products and services of the entity can be accessed (provide web link, if available)
Describe channels/platforms (websites, mobile apps, help desks, call centers, etc.) and provide web links if available.
Quoted from the SEBI BRSR Format as amended March 2025, with measurement guidance from the ICAI Background Material on BRSR, Revised Edition 2024, page 153.
In plain English
Tell where people can find out about the company’s products and services. List the channels such as the company website, mobile app, help desk, call center, or any other platform, and give the web link if you have one. This info usually comes from the company’s own marketing or customer‑service sites.
What a complete, assurance-ready answer contains
A complete answer lists every public channel through which customers can learn about the entity’s products and services, categorising them by type (e.g., corporate website, mobile app, social media, call centre, retail outlets, partner portals). For each channel it provides the exact URL or phone number, the date of last update, and a brief note on accessibility features (e.g., language options, ADA compliance). Assurers look for evidence that each link is functional and that the description matches the actual content, so a common gap is omitting the date of last verification or failing to include non‑digital channels such as physical help desks.
Describes the completeness and granularity an assurer expects. No company figures are named.
Where the data comes from
Usually found in complaints and product records. Forward to your Customer service or Legal team.
Much of what BRSR asks for already exists in filings the company makes elsewhere, such as Pollution Control Board consents, PAT returns, hazardous-waste manifests and EPR registrations. The free gap analysis cross-references those filings against all 108 fields and shows which are already covered.
Frequently asked questions
What does BRSR P9-L1 ask for?
Tell where people can find out about the company’s products and services. List the channels such as the company website, mobile app, help desk, call center, or any other platform, and give the web link if you have one. This info usually comes from the company’s own marketing or customer‑service sites.
Is BRSR P9-L1 an Essential or a Leadership indicator?
P9-L1 is a Leadership indicator, so it is voluntary. Leadership indicators apply to companies that have been filing BRSR for three or more years, or that are in the top 1000 listed companies. A first-time filer can leave it out.
Who inside the company holds the data for P9-L1?
Customer service / Legal. Usually found in complaints and product records. Forward to your Customer service or Legal team.
What unit does P9-L1 use?
narrative / web-link. Reporting in the wrong unit, or switching the denominator of an intensity ratio between years, is one of the more common reasons a figure has to be restated.
What does a complete answer to P9-L1 look like?
A complete answer lists every public channel through which customers can learn about the entity’s products and services, categorising them by type (e.g., corporate website, mobile app, social media, call centre, retail outlets, partner portals). For each channel it provides the exact URL or phone number, the date of last update, and a brief note on accessibility features (e.g., language options, ADA compliance). Assurers look for evidence that each link is functional and that the description matches the actual content, so a common gap is omitting the date of last verification or failing to include non‑digital channels such as physical help desks.
Other disclosures under Principle 9
How you receive and respond to consumer complaints and feedback (mechanism)
% of turnover from products carrying info on environmental / social parameters and safe use
Consumer complaints by type (data privacy, advertising, cyber-security, quality, etc.)
Product recalls on safety grounds (number and reasons)
Do you have a cyber-security / data-privacy policy? (Yes/No + web link)
Corrective actions on advertising, cyber-security / privacy, recalls, or regulator penalties
See P9-L1 against a real client
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