What SEBI asks, verbatim
Does the entity display product information on the product over and above what is mandated as per local laws? (Yes/No/Not Applicable) If yes, provide details in brief. Did your entity carry out any survey with regard to consumer satisfaction relating to the major products / services of the entity, significant locations of operation of the entity or the entity as a whole? (Yes/No)
Disclose additional voluntary product information displayed and whether consumer satisfaction surveys were conducted for major products/services.
Quoted from the SEBI BRSR Format as amended March 2025, with measurement guidance from the ICAI Background Material on BRSR, Revised Edition 2024, page 154.
In plain English
The question asks if the company shows extra product details beyond what the law requires, and if it has done any customer satisfaction surveys for its main products, services, or locations. Companies usually answer “Yes” or “No” and give a brief note of what extra info is shown or describe the survey. The answer is found in the company’s product packaging and marketing materials and in its internal survey reports.
What a complete, assurance-ready answer contains
A complete, assurance‑ready answer states “Yes” or “No” for each question and, if “Yes,” provides a concise summary of the voluntary product information displayed (e.g., ingredient lists, sustainability claims, safety warnings) and the scope of the consumer‑satisfaction survey (major products, key locations, or overall entity). The response should include the survey methodology, sample size, response rate, and key findings or action plans. A common gap is omitting the linkage between the displayed information and the specific regulatory requirements, which assurers use to verify compliance.
Describes the completeness and granularity an assurer expects. No company figures are named.
Where the data comes from
Usually found in complaints and product records. Forward to your Customer service or Legal team.
Much of what BRSR asks for already exists in filings the company makes elsewhere, such as Pollution Control Board consents, PAT returns, hazardous-waste manifests and EPR registrations. The free gap analysis cross-references those filings against all 108 fields and shows which are already covered.
Frequently asked questions
What does BRSR P9-L4 ask for?
The question asks if the company shows extra product details beyond what the law requires, and if it has done any customer satisfaction surveys for its main products, services, or locations. Companies usually answer “Yes” or “No” and give a brief note of what extra info is shown or describe the survey. The answer is found in the company’s product packaging and marketing materials and in its internal survey reports.
Is BRSR P9-L4 an Essential or a Leadership indicator?
P9-L4 is a Leadership indicator, so it is voluntary. Leadership indicators apply to companies that have been filing BRSR for three or more years, or that are in the top 1000 listed companies. A first-time filer can leave it out.
Who inside the company holds the data for P9-L4?
Customer service / Legal. Usually found in complaints and product records. Forward to your Customer service or Legal team.
What unit does P9-L4 use?
Yes/No + narrative. Reporting in the wrong unit, or switching the denominator of an intensity ratio between years, is one of the more common reasons a figure has to be restated.
What does a complete answer to P9-L4 look like?
A complete, assurance‑ready answer states “Yes” or “No” for each question and, if “Yes,” provides a concise summary of the voluntary product information displayed (e.g., ingredient lists, sustainability claims, safety warnings) and the scope of the consumer‑satisfaction survey (major products, key locations, or overall entity). The response should include the survey methodology, sample size, response rate, and key findings or action plans. A common gap is omitting the linkage between the displayed information and the specific regulatory requirements, which assurers use to verify compliance.
Other disclosures under Principle 9
How you receive and respond to consumer complaints and feedback (mechanism)
% of turnover from products carrying info on environmental / social parameters and safe use
Consumer complaints by type (data privacy, advertising, cyber-security, quality, etc.)
Product recalls on safety grounds (number and reasons)
Do you have a cyber-security / data-privacy policy? (Yes/No + web link)
Corrective actions on advertising, cyber-security / privacy, recalls, or regulator penalties
See P9-L4 against a real client
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